Download The DocDay Health App

Connect with providers, manage prescriptions, book appointments—all in one convenient place


 What is telehealth? What is DocDay?

Think of telehealth as the modernized house call and doctor’s office visit. No need to travel and wait, simply open the DocDay application and you’re ready to go. Get access to licensed medical professionals from the convenience of anywhere.

 What is Virtual Primary Care?

Virtual Primary Care offers the digital equivalent to visiting a primary care practice. Delivering a concierge-like experience to our members, Virtual Primary Care facilitates a relationship with a primary care provider and improves care management. This relationship with the provider has high liability and some aspects of care will need to be done in person, such as radiology, EKGs, and physical exams.

What is a Dedicated Care Team, and does it cost extra?

When you sign up as a member of DocDay, you’re not only signing up with a fast and convenient way to see a doctor. You’re signing up for a customized, guided health care journey with a team built for you. Your Dedicated Care Team will consist of a Customer Success Manager, Case Manager, Telemedicine Assistant (often a medical assistant, EMT, Paramedic or Registered Nurse) and your Virtual Primary Care Physician.

What are your days and hours of operation?

We are open 7 days a week from 7 AM to 10 PM Pacific Standard Time (10 AM to 1 AM Eastern Standard Time)

What do I need to do in case of an emergency?

If you do experience a "true" medical emergency, you should pick up the phone and dial 911 as soon as possible.

Where is DocDay available? Is there a limit to where I can use it?

DocDay is available in the United States of America, excluding Alaska, the U.S. Virgin Islands, Puerto Rico, Guam, American Samoa and the Northern Mariana Islands. All you need is access to a smart phone and the DocDay application.

 If I am traveling, can I use DocDay?

Yes, as long are you are physically located in one of the states where we have coverage.

How much does a telehealth session cost?

DocDay does not charge a per consultation fee. All services are covered under your monthly membership fee.

How many telehealth visits does my membership cover?

Unlimited. You heard right. Take control of your health care with DocDay!

Not a member yet? Speak with an experienced agent today to see if DocDay is right for you.

I just need prescription refills every month; can I use this service for refills?

DocDay can help refill your prescriptions if you are a current member utilizing our Virtual Primary Care service.

Can I use this service for getting Laboratory and Radiology Orders?

Yes, if required, your Dedicated Care Team will fill a lab or radiology order for you. You may conveniently take your lab orders to our partner, Quest Diagnostics. Radiology orders can be filled. Learn more here.

What medications can DocDay prescribe?

DocDay physicians are fully licensed medical professionals and can prescribe almost any medication needed. There are some exemptions though, click here to find a comprehensive list.

What do I need to prepare prior to a visit?

Please download the DocDay application to have the most optimized telehealth experience.

Get it on Apple. Get it on Google Play.

Ensure you are in an area where you can hear and see clearly and can also be heard and seen clearly. A private area would be the best, as we will be discussing your personal medical concerns.

Is DocDay a substitute for my Primary Care Physician?

In most cases, DocDay can certainly act as a substitute for your Primary Care Physician. But there are some symptoms which require a physical examination and cannot be managed through telehealth. In those cases, we would recommend you seek the advice of a local physician.

What medical concerns can be addressed using DocDay?

DocDay can be used to treat most conditions. Our providers are here to assist with chronic conditions, health & lifestyle decisions, women’s health, acute ailments and behavioral health.

Conditions and services that we treat and offer include Hypertension, Allergies, PreDiabetes, Diabetes Type 2, COPD, Asthma, Hypothyroidism, Gout, Hyperlipidemia, Migraines, Congestive Heart FailureAtrial Fibrillation, Irritable Bowel Syndrome, Smoking Cessation, Birth Control, Sciatica Insomnia, Reflux, BHP, Screening Programs: Colon Cancer Screening.

What if I need to be referred to a specialist?

If your diagnosis or treatment requires specialized care, your Dedicated Care Team will work with you to find a specialist.

Will DocDay ever sell or give my data with other parties?

DocDay is fully HIPAA compliant and will never share your data with other parties without your express consent. If we need to share your information with another healthcare provider in order to get you the best care, you will receive an authorization request from us first. You can find out more in our Privacy Policy