FAQs
What is telehealth? What is DocDay?
Think of telehealth as the modernized house call and doctor’s office visit. No need to travel and wait, simply open the DocDay application and you’re ready to go. Get access to licensed medical professionals from the convenience of anywhere.
What is Virtual Primary Care?
Virtual Primary Care offers the digital equivalent to visiting a primary care practice. Delivering a concierge-like experience to our members, Virtual Primary Care facilitates a relationship with a primary care provider and improves care management. This relationship with the provider has high liability and some aspects of care will need to be done in person, such as radiology, EKGs, and physical exams
What is a Dedicated Care Team, and does it cost extra?
When you sign up as a member of DocDay, you’re not only signing up with a fast and convenient way to see a doctor. You’re signing up for a customized, guided health care journey with a team built for you. Your Dedicated Care Team will consist of a Customer Success Manager, Case Manager, Telemedicine Assistant (often a medical assistant, EMT, Paramedic or Registered Nurse) and your Virtual Primary Care Physician.
What are your days and hours of operation?
We are open 7 days a week from 7 AM to 10 PM Pacific Standard Time (10 AM to 1 AM Eastern Standard Time)
What do I need to do in case of an emergency?
If you do experience a "true" medical emergency, you should pick up the phone and dial 911 as soon as possible.
Where is DocDay available? Is there a limit to where I can use it?
DocDay is available in the United States of America, excluding Alaska, the U.S. Virgin Islands, Puerto Rico, Guam, American Samoa and the Northern Mariana Islands. All you need is access to a smart phone and the DocDay application.
If I am traveling, can I use DocDay?
Yes, as long are you are physically located in one of the states where we have coverage.
How much does a telehealth session cost?
DocDay does not charge a per consultation fee. All services are covered under your monthly membership fee.
How many telehealth visits does my membership cover?
Unlimited. You heard right. Take control of your health care with DocDay! Not a member yet? Speak with an experienced agent today to see if DocDay is right for you.
I just need prescription refills every month; can I use this service for refills?
DocDay can help refill your prescriptions if you are a current member utilizing our Virtual Primary Care service.
Can I use this service for getting Laboratory and Radiology Orders?
Yes, if required, your Dedicated Care Team will fill a lab or radiology order for you. You may conveniently take your lab orders to our partner, Quest Diagnostics. Radiology orders can be filled
What medications can DocDay prescribe?
DocDay physicians are fully licensed medical professionals and can prescribe almost any medication needed.
Please note, the limitations of online doctor/medical consultation and online prescriptions are as follows: DocDay is NOT a pharmacy. DocDay does not dispense or resell any medications. DocDay sends all prescriptions electronically and securely through SureScripts to each Client’s preferred pharmacy. DocDay will not prescribe narcotics/controlled substances for pain, anxiety, weight-loss, sleep, ADHD/ADD, anabolic steroids, testosterone replacement therapy or any medication that contains pseudoephedrine. This policy is fully enforced by the Drug Enforcement Administration (DEA). DocDay providers cannot approve transfers of prescriptions to a pharmacy in a different state from where the original prescription was ordered by the DocDay provider. Furthermore, DocDay is not a substitute for an in-office medical visit nor is it a substitute for Emergency Medical Care or 911. If you experience a medical emergency, call 911 immediately .DocDay strives to prescribe antibiotics in an ethical manner, meaning we try not to overuse antibiotics. We educate Clients on the appropriate use of antibiotics and follow evidence-based guidelines. When used appropriately, antibiotics fight bacterial infections. When used inappropriately, they lead to resistance and the risk of unwanted side effects. Refills on antibiotics and other short-term medications are NOT permitted. If your symptoms are not improving, it is necessary to see the Provider again to evaluate the change of condition and decide on an updated treatment plan. Repeated failure to follow Providers' treatment plan can result in being discharged as a Client.
What do I need to prepare prior to a visit?
- Please download the DocDay application to have the most optimized telehealth experience.
- Get it on the App Store
- Get it on Google Play
- Ensure you are in an area where you
Is DocDay a substitute for my Primary Care Physician?
In most cases, DocDay can certainly act as a substitute for your Primary Care Physician. But there are some symptoms which require a physical examination and cannot be managed through telehealth. In those cases, we would recommend you seek the advice of a local physician.
What medical concerns can be addressed using DocDay?
- DocDay can be used to treat most conditions. Our providers are here to assist with chronic conditions, health & lifestyle decisions, women’s health, acute ailments and behavioral health.
- For a more information, you can see some of the conditions we treat here.
What if I need to be referred to a specialist?
If your diagnosis or treatment requires specialized care, your Dedicated Care Team will work with you to find a specialist.
Will DocDay ever sell or give my data with other parties?
DocDay is fully HIPAA compliant and will never share your data with other parties without your express consent. If we need to share your information with another healthcare provider in order to get you the best care, you will receive an authorization request from us first. You can find out more in our Privacy Policy
